Shipping Policy
1. Overview
HavenCraftz is a US-based business selling wooden bedroom furniture online to customers across the United Kingdom. Orders are fulfilled and delivered from our UK warehouse, operated in partnership with our UK fulfillment team, so your furniture arrives safely and with the care it deserves.
This shipping policy is written to comply with the UK Consumer Rights Act 2015.
2. Delivery Areas
| Region | Delivery Available |
|---|---|
| England | Yes |
| Wales | Yes |
| Scotland (mainland) | Yes |
| Scottish Highlands & Islands | Yes |
| Northern Ireland | Yes |
| Channel Islands / Isle of Man | Not available |
| International / Outside UK | Not available |
3. Shipping Costs
Shipping costs are calculated based on your order total at checkout:
| Order Value | Shipping Cost |
|---|---|
| Orders over £400 | FREE delivery |
| Orders under £400 | £30 flat rate |
- Shipping cost is clearly displayed at checkout before payment
- All prices are inclusive of VAT
- Your shipping cost will never change after your order is confirmed
- The free delivery threshold applies to the total order value after any discounts are applied
4. Delivery Timeframes
| Region | Estimated Delivery |
|---|---|
| England & Wales | 5–7 working days from order confirmation |
| Scotland (mainland) | 5–7 working days from order confirmation |
| Scottish Highlands & Islands | 5–7 working days — may occasionally extend to 10 working days depending on location |
| Northern Ireland | 5–7 working days — may occasionally extend to 10 working days depending on location |
- Working days are Monday to Friday, excluding UK public bank holidays
- The 5–7 working day window begins from the date your order is confirmed and processed — not the date of payment
- Orders placed on weekends or UK bank holidays begin processing the next working day
- Delivery timeframes are estimates — exact delivery dates cannot be guaranteed
5. Our Delivery Team
Orders are delivered by our UK-based fulfillment partner from our Birmingham warehouse. This means:
- Your furniture is packed and shipped directly from our UK warehouse to your door
- Our team takes extra care with large bedroom furniture items throughout the entire journey
- Any delivery questions or issues are handled directly by HavenCraftz — contact us at sales@havencraftz.com or via our Contact page
6. Order Updates & Communication
Once your order is confirmed you will receive:
- An order confirmation email immediately after purchase with your order number and full details
- A dispatch notification email when your order has left our warehouse and is on its way
To check on your delivery status at any time:
- Email us at sales@havencraftz.com with your order number
- Or visit our Contact page and submit an enquiry using subject line: Delivery Update — Order #[your order number]
- We will respond within 1 working day with a full update on your delivery status
7. Delivery Process
Because we deliver large bedroom furniture, please read the following before your order arrives:
- Deliveries are made to your front door or ground floor entrance as standard
- All furniture is fully packaged and protected for transit
- Please ensure someone is available to receive the delivery
- Where possible, you will be contacted before arrival with an estimated time window
Before accepting your delivery please:
- Check the outer packaging for any visible damage before signing
- If packaging appears significantly damaged, note this and contact us within 48 hours
- Do not assemble any item before checking all components are present and undamaged
8. Failed or Missed Deliveries
- If delivery cannot be completed, our courier will attempt to contact you using the phone number provided with your order
- A second delivery attempt will be arranged within 2 working days
- If a second attempt also fails, your order will be returned to our warehouse — contact us at sales@havencraftz.com or our Contact page to rearrange at no extra charge, provided the failed delivery was not due to an error on your part
9. Damaged in Transit
- Contact us within 48 hours of delivery at sales@havencraftz.com
- Or submit a report at our Contact page
- Use subject line: Damaged Delivery — Order #[your order number]
- Include clear photographs of the damaged packaging and item
- We will arrange a free collection and offer a full replacement or refund — your choice
10. Incorrect or Missing Items
- Contact us within 48 hours of delivery at sales@havencraftz.com
- Or visit our Contact page
- Use subject line: Missing Item — Order #[your order number]
- Include your order number and a description of what is missing or incorrect
- We will resolve the issue within 3 working days at no cost to you
11. Order Processing & Dispatch
| Step | Timeframe |
|---|---|
| Order confirmation email | Immediately after payment |
| Handling time (days) | 2–3 working days |
| Dispatch from warehouse | Within 2–3 working days of order confirmation |
| Delivery to your address | 5–7 working days from order confirmation |
Handling time is the time it takes us to prepare and pack your order before it leaves our warehouse. This is separate from delivery time, which is how long it takes to reach you once dispatched.
12. Contact Us
For all delivery enquiries, updates or issues please contact us directly. Always include your order number when getting in touch so we can help you as quickly as possible.
Company Name: HavenCraftz
Company Address: 9341 Donerail Way, Louisville, Kentucky 40272, United States
Warehouse Address (UK fulfillment & returns): 474 Alum Rock Rd, Birmingham, B8 3HU, United Kingdom
Customer service opening times
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | Closed
Email: sales@havencraftz.com
Phone: (+44) 7848 112017
Contact page: https://havencraftz.com/pages/contact
Response time: Within 1 working day, Monday to Friday